Privacy Policy

1. Introduction

Welcome to PainPurposePower Healing & Rebuilding (“PainPurposePower,” “we,” “our,” or “us”).

We are committed to protecting your privacy and maintaining the confidentiality, security, and proper handling of your personal information.

PainPurposePower provides healing and coaching sessions, personal development workshops, educational programs, and related services designed to support individuals in their personal growth, healing, and rebuilding journeys.

We understand that individuals who seek our services may share personal, sensitive, and deeply private information. We recognize the trust involved in these interactions and take our responsibility to protect your information seriously.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, contact us, book an appointment, participate in our workshops, or use our services.

By using our website or voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

Our privacy practices are guided by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and other relevant privacy requirements.

2. Information We Collect

We collect only the personal information reasonably necessary to communicate with you, manage appointments, provide our services, and operate our business.

The type of information we collect depends on how you interact with PainPurposePower.

2.1 Information Submitted Through Contact Forms

When you contact us through a form on our website, we may collect:

• Your name.
• Your email address.
• The message or inquiry you choose to submit.

We use this information exclusively to:

• Respond to your questions and inquiries.
• Provide information about our services.
• Communicate with you about your requests.
• Follow up when necessary regarding your inquiry.

Our contact forms do not intentionally request sensitive personal information, financial information, or medical records.

Please avoid including highly sensitive personal, medical, or confidential information in website contact forms. If such information is relevant to a coaching or healing session, it can be discussed through an appropriate communication channel.

2.2 Appointment Booking Information

We use Calendly, a third-party appointment scheduling platform, to allow visitors to book healing sessions, coaching appointments, consultations, and other available services.

When you book an appointment through Calendly, information may include:

• Your name.
• Your email address.
• Your selected appointment date and time.
• The type of session or service you wish to book.
• Any additional information you voluntarily provide through the booking questions.

This information is collected to:

• Schedule and manage appointments.
• Send booking confirmations.
• Provide appointment reminders.
• Communicate about changes or cancellations.
• Prepare for your scheduled session.

Calendly processes booking information through its own platform under its applicable privacy terms and data processing arrangements.

When you use our appointment booking system, your information is also subject to Calendly’s Privacy Notice:

https://calendly.com/legal/privacy-notice

PainPurposePower does not use appointment information for unrelated marketing purposes.

2.3 Information Shared During Healing and Coaching Sessions

During healing and coaching sessions, you may voluntarily share personal experiences, challenges, feelings, circumstances, or other information relevant to the services you receive.

We understand the sensitive nature of these conversations.

Any personal information shared directly with PainPurposePower during a session will be treated as confidential and handled with care.

We use information shared during sessions only when reasonably necessary to:

• Provide the agreed healing or coaching services.
• Understand your goals and individual needs.
• Support your personal development journey.
• Maintain appropriate service-related records, where necessary.
• Follow up on matters directly related to your sessions.

We do not sell, rent, or use private session information for advertising or unrelated commercial purposes.

Please note that the confidentiality of coaching and healing conversations is subject to applicable legal requirements and the limited exceptions described in Section 8 of this policy.

2.4 Workshop and Educational Program Information

If you register for or participate in one of our workshops, educational programs, or group activities, we may collect information necessary to manage your participation.

This may include:

• Your name and email address.
• Registration and attendance information.
• Communication related to the workshop or educational program.
• Information you voluntarily share during activities or discussions.

This information is used to organize programs, communicate with participants, manage registrations, and deliver our educational services.

We respect the privacy of all participants and expect personal experiences shared within group activities to be treated respectfully.

However, while PainPurposePower can establish confidentiality expectations for group participants, we cannot guarantee that other participants will maintain the confidentiality of information shared during group discussions.

3. How We Use Your Personal Information

We collect and use personal information for legitimate business and service-related purposes, including:

1. Responding to website inquiries and messages.
2. Scheduling and managing appointments.
3. Providing healing and coaching sessions.
4. Organizing workshops and educational programs.
5. Communicating with clients about their requested services.
6. Sending appointment confirmations, reminders, and updates.
7. Maintaining appropriate business and service-related records.
8. Improving the functionality, security, and performance of our website.
9. Meeting applicable legal and regulatory obligations.

We will not use your personal information for purposes unrelated to those identified in this Privacy Policy without obtaining appropriate consent, unless otherwise permitted or required by law.

4. Confidentiality and Disclosure of Information

Confidentiality is a fundamental part of the values and approach of PainPurposePower.

We respect the privacy of every individual who contacts us or participates in our services.

We do not sell, rent, trade, or commercially distribute your personal information to other individuals or organizations.

We do not share private coaching conversations, personal experiences, or session-related information for advertising, promotional, or unrelated commercial purposes.

We limit access to personal information to individuals who are authorized and need the information to perform necessary business or service-related responsibilities.

4.1 Limited Use of Third-Party Service Providers

Although we do not sell or independently disclose personal information to outside organizations for their marketing purposes, certain third-party technology providers are necessary for operating our website and appointment booking system.

These may include:

• WordPress: The content management system used to operate and manage our website.
• Elementor: The website design and page-building platform used to create and manage website content.
• Calendly: The external appointment scheduling platform used to manage bookings.
• Website hosting provider: The company that provides the server infrastructure and hosting services required to operate our website.
• Email service provider: The provider used to receive, send, and manage website-related communications, where applicable.

These service providers may process or store certain technical or personal information as necessary to provide their services.

We do not authorize these providers to use personal information collected by PainPurposePower for unrelated marketing or commercial purposes on our behalf.

Their handling of information is also subject to their respective privacy policies, terms, and applicable contractual arrangements.

4.2 Legal Requirements and Exceptional Circumstances

We may disclose personal information when disclosure is required or permitted by applicable law, including:

• When required by a valid court order, subpoena, or other lawful legal process.
• When necessary to comply with applicable legal or regulatory obligations.
• When disclosure is reasonably necessary to address an immediate and serious threat to someone’s safety or well-being, where permitted or required by law.
• When necessary to investigate or address suspected fraud, security incidents, or unlawful activities.

Except where legally prohibited or impractical, we will limit any such disclosure to the information reasonably necessary for the specific purpose.

5. How We Store and Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Loss or theft.
• Improper use.
• Unauthorized alteration or destruction.

Our website operates through WordPress and uses appropriate website security measures and access controls.

Depending on the services and systems involved, security measures may include:

• Password-protected administrative accounts.
• Restricted access to website information.
• Secure website connections using HTTPS and SSL encryption.
• Appropriate software and security updates.
• Protection of website hosting accounts.
• Reasonable procedures for handling and managing client information.

Access to personal information is limited to authorized individuals who require it for legitimate business purposes.

Although we take reasonable precautions to protect your information, no website, electronic communication system, or method of internet storage can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security, but we are committed to taking reasonable steps to protect the information entrusted to us.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate records, and meet applicable legal obligations.

Our general retention practices include:

Website contact forms: Contact form submissions containing your name, email address, and message are retained only as long as reasonably necessary to respond to your inquiry, manage related communications, and maintain appropriate business records.

Appointment information: Booking information collected through Calendly is retained according to the applicable booking, account, and record-management requirements.

Coaching and healing information: Any session-related information or records maintained by PainPurposePower are retained only as necessary for the delivery of services, appropriate record management, and applicable legal requirements.

Workshop information: Registration and participation information is retained as necessary to organize programs, manage attendance, and maintain appropriate records.

Technical website information: Certain technical records may be retained for website security, troubleshooting, maintenance, and performance monitoring.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and record-retention requirements.

Please note that information stored by third-party service providers may also be subject to their own retention and deletion policies.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security, and performance.

Cookies are small text files stored on your device when you visit a website.

Depending on the website configuration, cookies may be used to:

• Ensure essential website functions operate properly.
• Maintain website preferences.
• Support website security.
• Improve website performance.
• Help identify technical errors.

WordPress, Elementor, Calendly, or other integrated website services may use cookies or similar technologies as part of their functionality.

We do not intentionally use cookies to collect private coaching conversations or the personal details you share during sessions.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including appointment booking or other interactive functions.

Where required by applicable law, we will provide appropriate information and consent options for non-essential cookies or tracking technologies.

8. Confidentiality During Coaching and Healing Services

PainPurposePower recognizes that healing and coaching services may involve discussions of deeply personal experiences and sensitive circumstances.

We are committed to creating a respectful environment where individuals can feel comfortable sharing information relevant to their personal development.

Information shared during individual sessions will be treated as confidential and will not be disclosed to other people for unrelated purposes without appropriate consent.

However, confidentiality is not absolute. There may be exceptional circumstances in which information must or may be disclosed, including:

• Where disclosure is required by law or a valid legal order.
• Where there is a serious and immediate concern involving someone’s safety or the safety of another person.
• Where disclosure is otherwise legally permitted or required.

Where possible and appropriate, we will discuss such circumstances with the individual concerned before taking action.

For group workshops and educational activities, participants are encouraged to respect one another’s privacy and not repeat personal information shared by other participants outside the group.

However, PainPurposePower cannot guarantee the actions or confidentiality practices of independent workshop participants.

9. Your Privacy Rights

We respect your rights regarding your personal information.

Subject to applicable privacy legislation and any lawful exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Ask questions about how your information is collected, used, or disclosed.
• Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions.
• Request the deletion of personal information when it is no longer required or when deletion is legally permitted.
• Raise concerns about how your personal information is handled.

If you would like to exercise any of these rights, please contact us using the contact information provided in Section 15.

We may need to verify your identity before responding to certain privacy requests.

We will review and respond to requests in accordance with applicable legal requirements.

Please note that withdrawing consent or requesting deletion may affect our ability to provide certain services, manage existing appointments, or maintain records required by law.

10. Email Communications

When you contact us through our website or provide your email address when booking an appointment, we may use your email address to communicate with you about your inquiry, appointment, requested service, or participation in a program.

These communications may include:

• Responses to your questions.
• Appointment confirmations.
• Appointment reminders.
• Scheduling changes.
• Service-related updates.
• Responses to requests for information.

We do not use contact form submissions or appointment information to automatically subscribe individuals to unrelated marketing or promotional mailing lists.

If we introduce newsletters, promotional emails, or other marketing communications in the future, we will obtain appropriate consent where required by applicable law.

11. Third-Party Websites and External Links

Our website may contain links to external websites or platforms, including Calendly and other resources that may be useful to visitors.

When you click an external link, you may leave the PainPurposePower website and enter a website operated by another organization.

We are not responsible for the privacy practices, content, security, or policies of external websites.

We encourage visitors to review the privacy policies of external services before submitting personal information through those platforms.

Your use of third-party services is subject to their respective terms and privacy policies.

12. Children’s Privacy

Our website and services are not specifically designed to collect personal information from children without appropriate parental or guardian involvement and consent where required by law.

We do not knowingly collect personal information from children in circumstances where such collection would be inappropriate or unlawful.

If we become aware that personal information has been collected from a child without the required consent, we will take reasonable steps to address the situation in accordance with applicable privacy requirements.

Parents or legal guardians who have questions or concerns about information submitted by a child may contact us.

13. International Data Processing

Some of the technology providers used to operate our website and appointment booking system may store or process information on servers located outside Canada.

For example, Calendly may process and store information in the United States or other jurisdictions where it or its service providers operate.

As a result, certain information submitted through third-party platforms may be subject to the laws of those jurisdictions and may be accessible to authorities in those locations where legally permitted.

We take reasonable steps to use reputable service providers and protect personal information handled through these services.

For further information about how Calendly handles personal information, please review its Privacy Notice:

https://calendly.com/legal/privacy-notice

14. Changes to This Privacy Policy

PainPurposePower may update this Privacy Policy from time to time to reflect changes in:

• Our services and business operations.
• Website functionality and technology.
• Appointment booking and communication systems.
• Privacy practices.
• Applicable laws and regulations.

When changes are made, the revised Privacy Policy will be published on this page, together with an updated “Last Updated” date.

We encourage visitors and clients to review this page periodically to stay informed about how their personal information is handled.

Any changes will apply from the date the revised policy is published, subject to applicable legal requirements.

15. Contact Us About Privacy

We believe that privacy and trust are essential to the relationship between PainPurposePower and the individuals we serve.

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have concerns about how your information is collected, used, stored, or protected, please contact us.

PainPurposePower Healing & Rebuilding

Privacy Contact: Ronalda Tolliver

Email: bmwx6girl@hotmail.com

Location: Halifax, Nova Scotia, Canada

Website: www.painpurposepower.ca

We will make reasonable efforts to review and respond to privacy-related inquiries in a timely manner.

Our Commitment to Your Privacy

At PainPurposePower, we recognize that healing, growth, and rebuilding require trust.

Your personal experiences, conversations, and information deserve respect and care. We are committed to handling your information responsibly, maintaining appropriate confidentiality, and protecting your privacy throughout your journey with us.

Your privacy matters. Your trust matters. Your journey matters.

End of Privacy Policy.